1. Introduction
Welcome to Razeo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains in detail how we collect, use, store, process, transfer, and protect your data when you download, install, register with, access, or use our mobile application and related services (collectively, the "Service").
By using Razeo, you consent to the data practices described in this Privacy Policy. We encourage you to read this document carefully to understand our policies and practices regarding your information.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: When you register using Google Sign-in, we collect your email address, full name, profile picture, and Google account identifier.
- User Profile Information: Any additional information you choose to add to your profile, such as biography, location, or personal website.
- User Content:
- Wallpapers, video wallpapers, ringtones, and packages you upload
- Metadata associated with your content (titles, descriptions, tags, categories)
- AI-generated content created through our platform
- User Interactions:
- Collections you create and their settings (public/private)
- Items you favorite or download
- Users you follow and your followers
- Comments and ratings you provide
- Transaction Information: When purchasing premium content, we collect transaction IDs, purchase history, and pricing information (but not your complete payment details).
2.2 Automatically Collected Information
- Device Information:
- Device type, model, and manufacturer
- Operating system and version
- Unique device identifiers (device ID, advertising ID)
- Screen resolution and display settings
- Browser type and version (if applicable)
- Usage Data:
- App features and screens you access
- Time spent on different sections of the app
- Interaction patterns (taps, scrolls, searches)
- Content preferences and viewing history
- Search queries and filters applied
- App performance metrics and crash reports
- Location Data:
- General location based on IP address
- Country and region for currency selection and content recommendations
- Time zone information
- Network Information:
- IP address
- Connection type and speed
- Mobile network information
- Internet service provider
2.3 Push Notification Data
- Device tokens for delivering push notifications
- Notification preferences and settings
- Notification interaction history (opened, dismissed)
2.4 Cookies and Similar Technologies
We use local storage and similar technologies to enhance your experience by:
- Remembering your preferences and settings
- Maintaining your session state
- Analyzing app usage patterns
- Personalizing content and recommendations
3. How We Use Your Information
3.1 Service Provision and Improvement
- Creating and maintaining your user account
- Displaying and delivering content (wallpapers, ringtones)
- Processing uploads and downloads
- Enabling social features (following, collections, favorites)
- Improving app functionality and user experience
- Developing new features and services
- Troubleshooting technical issues
3.2 Personalization
- Recommending content based on your preferences and activity
- Customizing your feed and search results
- Suggesting users to follow
- Tailoring notifications to your interests
- Providing region-specific content and features
3.3 Communication
- Sending service-related notifications
- Providing updates about your account activity
- Alerting you about new features or content
- Responding to your inquiries and support requests
- Sending promotional messages (if you opt in)
3.4 Transactions and Billing
- Processing purchases of premium content
- Managing subscriptions and recurring payments
- Providing purchase receipts and history
- Handling refunds and disputes
- Preventing fraudulent transactions
3.5 Analytics and Research
- Analyzing usage patterns and trends
- Measuring app performance and stability
- Conducting user research and surveys
- Creating aggregated, anonymized data sets
- Testing new features and interfaces
3.6 Legal and Security
- Verifying your identity
- Protecting against unauthorized access
- Detecting and preventing fraud
- Enforcing our Terms of Service
- Complying with legal obligations
4. Data Storage and Security
4.1 Storage Infrastructure
- User data is stored using Supabase, a secure cloud database service
- User files (wallpapers, ringtones) are stored in Supabase Storage
- Authentication data is managed through Supabase Auth
- Temporary caching may occur on your device to improve performance
4.2 Security Measures
- Data encryption in transit using TLS/SSL protocols
- Secure authentication mechanisms
- Regular security audits and assessments
- Access controls and permission restrictions
- Monitoring for suspicious activities
- Secure development practices
4.3 Data Retention
- Account information is retained while your account is active
- User content remains available until you delete it
- Usage data may be retained for up to 24 months
- Anonymized analytical data may be kept indefinitely
- We may retain certain information as required by law
4.4 Data Backups
- Regular backups of user data to prevent loss
- Backup encryption and secure storage
- Limited access to backup systems
- Periodic testing of backup restoration
5. Third-Party Services
5.1 Authentication Providers
5.2 Payment Processing
- Stripe: Processes payments for premium content
- Information shared: Transaction amount, currency, purchase details
- Payment card information is collected directly by Stripe, not by Razeo
- Stripe's privacy policy: https://stripe.com/privacy
5.3 Cloud Services
- Supabase: Database and file storage provider
- Information stored: User data, content, metadata
- Supabase's privacy policy: https://supabase.io/privacy
5.4 Analytics Services
- We may use analytics services to improve our app
- These services collect anonymous usage data
- Data is aggregated and does not personally identify you
5.5 AI Services
- For AI-generated wallpapers, we may use external AI services
- Prompts you provide may be sent to these services
- Generated content is stored in our database
6. Data Sharing and Disclosure
6.1 User-Directed Sharing
- Public profiles are visible to all users
- Content you mark as public is accessible to all users
- Private collections are only visible to you
- Following relationships are public information
6.2 Service Providers
We may share data with third-party service providers who:
- Help us operate and maintain the Service
- Process payments and handle transactions
- Provide customer support services
- Assist with marketing and analytics
These providers are contractually obligated to protect your data
6.3 Legal Requirements
We may disclose your information if required by law:
- In response to a court order or legal process
- To comply with regulatory requirements
- To protect our rights, privacy, safety, or property
- To investigate, prevent, or take action regarding illegal activities
6.4 Business Transfers
If Razeo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in our app of any change in ownership or uses of your personal information.
7. Your Rights and Choices
7.1 Account Information
- You can update your profile information at any time
- You can change your notification preferences
- You can modify privacy settings for your content
7.2 Content Management
- You can delete wallpapers and ringtones you've uploaded
- You can make collections private or public
- You can remove items from your favorites
7.3 Communication Preferences
- You can opt out of promotional communications
- You can adjust notification settings
- You can choose which activity generates notifications
7.4 Data Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Delete your data and account
- Restrict or object to processing
- Data portability (receiving your data in a structured format)
- Withdraw consent at any time
7.5 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@razeo.app. We will respond to your request within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
We ensure appropriate safeguards are in place when transferring data internationally, including:
- Standard contractual clauses approved by relevant data protection authorities
- Data processing agreements with service providers
- Compliance with applicable cross-border data transfer mechanisms
9. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending an email to users (for significant changes)
- Displaying a notice within the app
Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.
11. Data Protection Officer
We have appointed a Data Protection Officer (DPO) responsible for overseeing questions regarding this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact our DPO at:
- Email: dpo@razeo.app
- Postal Address: 123 Privacy Lane, Tech City, CA 94000, USA
12. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please contact us at:
We are committed to addressing your concerns and resolving any issues regarding your privacy promptly and thoroughly.