Overview

At Razeo, we strive to ensure your complete satisfaction with our products and services. This refund policy outlines the terms and conditions for refunds on purchases made through our platform.

Digital Products

Due to the nature of digital products (wallpapers, ringtones, and video wallpapers), all sales are generally final. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction.

Eligible Refund Scenarios:

• Technical issues preventing the proper download or use of the purchased content
• Content significantly different from what was advertised
• Accidental purchase (refund request must be made within 24 hours of purchase)
• Duplicate charges for the same item

Refund Process

To request a refund, please follow these steps:

1. Contact our support team through the Contact Page
2. Include your order number, the item purchased, and the reason for your refund request
3. Provide any relevant details or screenshots that may help us understand the issue

We will review your request and respond within 2-3 business days. If approved, refunds will be processed to the original payment method.

Refund Timeframe

Refund requests should be submitted within 7 days of purchase. Once approved, refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Premium Subscriptions

For premium subscription cancellations, you can cancel at any time through your account settings. Refunds for subscription services are handled as follows:

• Monthly subscriptions: No prorated refunds for partial months
• Annual subscriptions: Prorated refunds may be available within the first 14 days
• Cancellation will take effect at the end of your current billing cycle

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@razeo.app